Ben Smuthkochorn is an innovator whose work at USCIS has set the component ablaze with efficiency and technological advancements. He leads teams comprised of senior level engineers, project coordinators, and managers and has nurtured an environment for various components of the agencies and department to test and develop solutions for the enterprise.
Ben led the enhancement of collaboration and communication services which enabled the agency to transition to more digital services and supporting the agency’s growth of a remote workforce. He deployed automated and integration solutions to automate workflows and streamline processes to effectively increase the availability of IT services in order to meet the agency’s needs to increase business hours and operations for backlog reductions.
Ben’s work in deploying automated solutions and integration tools is a testament to his ability to light the way forward, ensuring that USCIS remains agile and effective. His efforts to establish a low-code development platform and custom dashboards have been like pouring gasoline on the flames of progress, accelerating the department’s transition to a more digital and data-driven future.
Ben Smuthkochorn’s potential and promise of IT and innovation is transforming USCIS from the inside out.